1. Company Information

This website and the services provided through it are owned, maintained, and operated by:

One Click 2 Trip Transportation Services (Estd.)

The company provides transportation, chauffeur, airport transfer, vehicle rental, and related transportation services in accordance with its licensed business activities.

2. Country of Domicile and Governing Law

One Click 2 Trip is domiciled in the Kingdom of Saudi Arabia.

These Terms & Conditions and any purchase, dispute, claim, or matter arising out of or in connection with this website, application, or our services shall be governed by and construed in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any dispute arising between the customer and One Click 2 Trip shall be subject to the applicable jurisdiction of the Kingdom of Saudi Arabia.

3. Our Services

One Click 2 Trip provides transportation and chauffeur-related services, which may include:

• Airport pickup and drop-off services
• Private chauffeur services
• Point-to-point transportation
• Intercity transportation
• Corporate transportation
• Vehicle rental and transportation services
• Other transportation services offered through our website or application

The availability of a particular vehicle or service depends on the booking date, location, vehicle availability, and other applicable service conditions.

4. Bookings and Reservations

Customers are responsible for providing accurate information when making a booking, including their name, contact information, pickup location, destination, date, time, passenger information, and any other information required to provide the service.

A booking is considered confirmed only after the booking has been successfully processed and the customer receives a booking confirmation through the available communication channel, such as email, SMS, WhatsApp, or through the application.

One Click 2 Trip reserves the right to contact the customer to verify booking information where reasonably necessary.

5. Prices and Currency

All applicable service prices displayed on the website or application will be clearly presented to customers before payment.

The transaction currency for our services is Saudi Riyal (SAR), unless otherwise clearly stated at the time of purchase.

The price and currency displayed to the customer at checkout will correspond to the price and currency stated on the transaction receipt. The amount charged to the card may also appear in the cardholder's card currency according to the card-issuing bank and applicable payment-processing rules.

6. Payment Methods

We accept online payments through the payment methods made available at checkout.

These may include:

• Visa
• Mastercard
• Mada
• Other payment methods made available by our payment gateway

Payment processing is handled through our authorized payment gateway. Customers must provide valid and authorized payment information when completing a transaction.

7. Payment Confirmation

After a successful payment, the customer will receive a payment or booking confirmation through the email address, mobile number, WhatsApp, application, or other contact information provided during the booking process.

Customers should retain their booking confirmation and payment transaction details for their records.

8. Transaction Records

Customers should retain copies of their transaction records, booking confirmations, receipts, and other relevant payment information for their records.

Customers are also responsible for reviewing and complying with the policies and rules applicable to their booking and use of our services.

9. Age Requirement

Persons under 18 years of age may not register as users, create an account, or independently transact through our website or application.

By registering, booking, or making a payment, you confirm that you are at least 18 years old and legally capable of entering into the applicable transaction.

10. Account and Credential Security

Where an account is required, customers are responsible for maintaining the confidentiality of their account credentials, including usernames, passwords, verification codes, and other account information.

Customers must immediately notify One Click 2 Trip if they believe that their account or credentials have been accessed without authorization.

11. Customer Responsibilities

Customers agree to:

• Provide accurate and complete booking information.
• Provide accurate contact information.
• Arrive at the designated pickup location at the agreed time.
• Use our services only for lawful purposes.
• Respect the driver, vehicle, and applicable service rules.
• Keep account credentials confidential.
• Review the booking details before completing payment.

12. Service Availability

All bookings are subject to vehicle, driver, route, location, and schedule availability.

In exceptional circumstances, including operational issues, safety concerns, traffic conditions, weather, government restrictions, or circumstances beyond our reasonable control, we may need to modify or cancel a service. Where applicable, customers will be contacted and the relevant refund or rescheduling provisions will apply.

13. Prohibited Use

Customers may not use our website, application, booking system, or transportation services for unlawful activities or for any purpose prohibited by applicable law.

One Click 2 Trip does not provide services to countries, individuals, organizations, or entities subject to applicable OFAC sanctions or other applicable sanctions and restrictions.

14. Third-Party Services and Links

Our website or application may contain links to third-party websites, services, maps, payment services, or other platforms.

One Click 2 Trip is not responsible for the content, availability, security, or privacy practices of external websites or services. Customers should review the applicable terms and privacy policies of third-party websites before using them.

15. Refunds

Refunds are subject to our Refund Policy.

Where a refund is approved, the refund will be credited to the original mode of payment and processed within 10 to 45 days, depending on the customer's card-issuing bank and payment-processing procedures.

16. Cancellation

Customers may cancel or reschedule eligible bookings subject to the conditions and deadlines stated in our Cancellation Policy.

Cancellation charges may apply depending on the timing of the cancellation, the booking type, and the applicable service conditions.

17. Payment Security

One Click 2 Trip does not intentionally store customers' complete credit or debit card details on its website or application.

Online card payments are processed through our authorized payment gateway and applicable security mechanisms.

18. Limitation of Liability

One Click 2 Trip will make reasonable efforts to provide services as described and confirmed at the time of booking.

However, we are not responsible for delays, interruptions, or service failures caused by circumstances beyond our reasonable control, including severe traffic, accidents, weather conditions, government restrictions, road closures, or other force majeure events.

19. Changes to These Terms

One Click 2 Trip may update or modify these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or business practices.

Updated Terms & Conditions will be published on this page. Changes become effective when posted unless otherwise stated.

Customers are encouraged to review this page periodically to remain informed about the current terms.

20. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

One Click 2 Trip Transportation Services (Estd.)
Email: booking@oneclick2trip.com
Phone: +966 50 533 0607
WhatsApp: +966 50 533 0607
Riyadh, Kingdom of Saudi Arabia