Privacy Policy

1. Company Information

This website, the OC2T mobile application and the services provided through them are operated by:

One Click 2 Trip Transportation Services (Estd.)
Building No 3688, Khurais, Al-Rawdah, Riyadh 13211, Kingdom of Saudi Arabia

For privacy-related questions or requests, please contact us:

Email: booking@oneclick2trip.com
Phone: +966 50 533 0607

2. Information We Collect

Depending on how you use our website, application, or services, we may collect information including:

• Full name
• Email address
• Mobile or telephone number
• Pickup and drop-off locations, and any additional stops
• Booking date and time
• Travel or transportation details
• Flight information when required for airport bookings
• Number of passengers, and the names and phone numbers of other passengers you enter
• Vehicle or service selected
• Booking reference and transaction information
• Messages and communications sent to our support team
• Information provided through contact or booking forms

We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device information, operating system, pages visited, and information about how you interact with our website.

Information collected by the OC2T mobile app

When you use the OC2T app, we also collect the following:

• Location: With your permission, the app uses your device's precise location to set your pickup point and to show your trip on the map. During an active trip we record the assigned vehicle's location so that you, and our dispatch team, can follow it. The app does not collect your location when you are not using it. If you are a chauffeur, the app sends your location to our dispatch team while you are on shift, so trips can be assigned to the nearest chauffeur, and to your customer during their trip.
• Profile photo: If you choose to add one, selected from your photo library.
• Saved places: Addresses you choose to save, such as home or office.
• In-app messages and voice messages: Text and voice messages you send to your chauffeur, or to our support team, through the app.
• In-app voice calls: Customers and chauffeurs can call each other through the app without sharing their phone numbers. We record that a call took place and how long it lasted. Calls are not recorded.
• Ratings and reviews: Ratings and comments you leave after a trip.
• Device identifiers for notifications: A push notification token for each device you sign in on, so we can tell you when a chauffeur is assigned or has arrived.
• Chauffeur records: For chauffeurs only: licence and Iqama details, expiry dates, assigned vehicle, shift status and trip history, as required to operate a licensed transport service.

The OC2T app does not contain advertising, and it does not use advertising identifiers or third-party analytics tools.

3. Payment Information

When you make an online payment, your payment is processed through our authorized payment gateway.

One Click 2 Trip does not store complete credit or debit card numbers, CVV codes, or other sensitive card authentication information on its website or application. Card details are entered on the payment provider's own secure checkout page, including when you pay inside the app.

We retain limited transaction information, such as the transaction reference, payment status, amount, currency, booking reference, and date of transaction, for accounting, customer support, fraud prevention, and business-record purposes.

4. How We Use Your Information

We may use the information we collect for purposes including:

• Creating and managing your account
• Processing and managing bookings
• Providing transportation and chauffeur services
• Confirming reservations
• Communicating booking details and updates
• Sending trip notifications, such as when your chauffeur is assigned or has arrived
• Letting you and your chauffeur reach each other through in-app chat and calls
• Showing your trip and your chauffeur's location on the map
• Providing customer support, and handling lost property and safety incidents
• Processing payments and refunds, and issuing invoices
• Preventing fraud and unauthorized transactions
• Improving our website and application
• Maintaining business and transaction records
• Complying with applicable laws and regulations, including tax and transport-licensing obligations
• Resolving disputes and handling complaints
• Improving the quality and reliability of our services

5. Booking and Service Communications

When you make a booking, we may use the contact information you provide to communicate with you regarding your reservation.

These communications may include booking confirmations, reminders, pickup information, service updates, cancellation notices, payment confirmations, refund updates, and customer support communications, sent by email, SMS, WhatsApp or app notification.

These service-related communications are necessary to provide and manage your requested services.

6. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications about our services, offers, or updates.

You may opt out of non-essential marketing communications by following the unsubscribe instructions included in the relevant communication, by turning off notifications for the app in your device settings, or by contacting us directly.

Opting out of marketing communications will not prevent us from sending important service-related communications regarding an existing booking or transaction.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience. Cookies are small text files that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

• Keeping the website functioning correctly
• Remembering certain preferences
• Understanding website usage and performance
• Improving website functionality
• Security and fraud prevention
• Analyzing traffic and user interactions

Some cookies may be placed by third-party services used on our website.

8. Managing Cookies

Most web browsers allow users to control or delete cookies through their browser settings. Disabling certain cookies may affect the functionality or performance of parts of our website.

Where legally required, we may provide additional cookie controls or consent mechanisms for certain categories of cookies.

9. Third-Party Service Providers

We use a small number of trusted service providers to operate our website, application and services. Each receives only the information it needs to do its job, processes it on our behalf, and may not use it for its own purposes.

• Supabase: Hosts our database, sign-in and file storage (Singapore region).
• Telr: Processes card payments on its own secure checkout page.
• Google Maps Platform: Maps, address search and route calculation.
• Agora: Carries in-app voice calls between customers and chauffeurs.
• Apple and Google: Deliver push notifications to your device.
• Resend: Sends our emails, such as sign-in codes, receipts and invoices.
• AviationStack: Provides flight status when you ask us to track a flight.
• Website hosting, email and website analytics providers.

10. Payment Gateway

Online payments made through One Click 2 Trip are processed by our authorized payment gateway.

The payment provider may collect and process payment information in accordance with its own privacy policy, security requirements, and applicable payment-network rules. Customers should review the applicable privacy information of the payment provider when using its payment services.

11. Sharing of Personal Information

We do not sell your personal information, and we do not use it to build advertising profiles.

Your chauffeur receives the details needed to carry out your trip, such as your name, pickup point and destination. In-app chat and calls let you and your chauffeur reach each other without exchanging phone numbers. If you book through a corporate account, your company can see the trips booked on its account.

We may otherwise disclose or share information where reasonably necessary to:

• Provide the transportation service you requested
• Process payments and refunds
• Provide customer support
• Operate and secure our website and application
• Prevent fraud or unauthorized activity
• Comply with legal or regulatory requirements
• Protect the rights, safety, and property of One Click 2 Trip, our customers, or others

We only share information that is reasonably necessary for the relevant purpose.

12. International Data Transfers

Some of our technology or service providers process or store information outside the Kingdom of Saudi Arabia, including our database host in Singapore.

Where personal information is transferred to another country, we take reasonable measures to ensure that the information is handled in accordance with applicable legal and contractual requirements.

13. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. Data is encrypted in transit, access to customer records is restricted by role, and card details never reach our systems.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and devices.

14. Data Retention

We retain personal and transaction information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

• Account and trip information is kept while your account is open.
• Invoices, payment records and the trips they bill are kept for the period required by Saudi tax and accounting law, even after an account is closed. When an account is deleted, the account holder's name, email address and phone number are removed from these records.
• Live vehicle location is kept only as long as needed to run and review the trip.
• Push notification tokens are deleted when you sign out or delete your account.

When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

15. Children's Privacy

Our website, application and services are not intended for independent use by persons under 18 years of age, and we do not knowingly create accounts for them.

Children may travel as passengers on a booking made by an adult. Where you give us a child passenger's name, it is used only to run that trip.

16. Your Privacy Rights and Account Deletion

Subject to applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information. You may also have rights to object to or restrict certain processing activities or to withdraw consent where processing is based on consent.

• Update your details: You can change your name, phone number, email and profile photo in the app, under Profile.
• Permissions: You can turn off location or notification permission for the app in your device settings. The app still works, but you will need to type pickup addresses yourself and you will not be told when your chauffeur arrives.
• Delete your account: In the app, go to Profile → Delete account. Deletion happens immediately. Our Delete Account & Data page explains exactly what is deleted, what we must keep, and how to ask us to delete your account if you cannot sign in.

To submit any other privacy-related request, please contact us using the details below. We respond within 30 days.

17. Accuracy of Information

Customers are responsible for providing accurate and up-to-date information when making bookings or contacting One Click 2 Trip, and should notify us if information relevant to their booking or account needs to be corrected or updated.

18. Third-Party Websites

Our website or application may contain links to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites. Customers should review the privacy policies of third-party websites before providing personal information to them.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The updated version will be published on this page with the revised "Last Updated" date, and where a change is significant we will also tell you in the app.