Privacy Policy

1. Company Information

This website and the services provided through it are operated by:

One Click 2 Trip Transportation Services (Estd.)
Riyadh, Kingdom of Saudi Arabia

For privacy-related questions or requests, please contact us at:

Email: booking@oneclick2trip.com
Phone: +966 50 533 0607

2. Information We Collect

Depending on how you use our website, application, or services, we may collect information including:

• Full name
• Email address
• Mobile or telephone number
• Pickup and drop-off locations
• Booking date and time
• Travel or transportation details
• Flight information when required for airport bookings
• Number of passengers
• Vehicle or service selected
• Booking reference and transaction information
• Messages and communications sent to our support team
• Information provided through contact or booking forms

We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device information, operating system, pages visited, and information about how you interact with our website.

3. Payment Information

When you make an online payment, your payment may be processed through our authorized payment gateway.

One Click 2 Trip does not intentionally store complete credit or debit card numbers, CVV codes, or other sensitive card authentication information on its website or application.

Payment information entered during checkout may be transmitted directly to the authorized payment service provider for secure payment processing.

We may retain limited transaction information, such as the transaction reference, payment status, amount, currency, booking reference, and date of transaction, for accounting, customer support, fraud prevention, and business-record purposes.

4. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and managing bookings
• Providing transportation and chauffeur services
• Confirming reservations
• Communicating booking details and updates
• Providing customer support
• Processing payments and refunds
• Preventing fraud and unauthorized transactions
• Improving our website and application
• Maintaining business and transaction records
• Complying with applicable laws and regulations
• Resolving disputes and handling complaints
• Improving the quality and reliability of our services

5. Booking and Service Communications

When you make a booking, we may use the contact information you provide to communicate with you regarding your reservation.

These communications may include booking confirmations, reminders, pickup information, service updates, cancellation notices, payment confirmations, refund updates, and customer support communications.

These service-related communications are necessary to provide and manage your requested services.

6. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications about our services, offers, or updates.

You may opt out of non-essential marketing communications by following the unsubscribe instructions included in the relevant communication or by contacting us directly.

Opting out of marketing communications will not prevent us from sending important service-related communications regarding an existing booking or transaction.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies are small text files that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

• Keeping the website functioning correctly
• Remembering certain preferences
• Understanding website usage and performance
• Improving website functionality
• Security and fraud prevention
• Analyzing traffic and user interactions

Some cookies may be placed by third-party services used on our website.

8. Managing Cookies

Most web browsers allow users to control or delete cookies through their browser settings.

Disabling certain cookies may affect the functionality or performance of parts of our website.

Where legally required, we may provide additional cookie controls or consent mechanisms for certain categories of cookies.

9. Third-Party Service Providers

We may use trusted third-party service providers to help us operate our website, application, payment services, hosting, communications, analytics, security, and transportation operations.

These providers may process information on our behalf only to the extent necessary to provide their services or as otherwise permitted by applicable law.

Examples may include:

• Payment processing providers
• Website and cloud hosting providers
• Email and communication providers
• Analytics and website performance services
• Maps and location-related services
• Technology and security providers

10. Payment Gateway

Online payments made through One Click 2 Trip may be processed by our authorized payment gateway.

The payment provider may collect and process payment information in accordance with its own privacy policy, security requirements, and applicable payment-network rules.

Customers should review the applicable privacy information of the payment provider when using its payment services.

11. Sharing of Personal Information

We do not sell your personal information for money.

We may disclose or share information where reasonably necessary to:

• Provide the transportation service you requested
• Process payments and refunds
• Provide customer support
• Operate and secure our website and application
• Prevent fraud or unauthorized activity
• Comply with legal or regulatory requirements
• Protect the rights, safety, and property of One Click 2 Trip, our customers, or others

We only seek to share information that is reasonably necessary for the relevant purpose.

12. International Data Transfers

Some of our technology or service providers may process or store information outside the Kingdom of Saudi Arabia.

Where personal information is transferred to another country, we will take reasonable measures to ensure that the information is handled in accordance with applicable legal and contractual requirements.

13. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and devices.

14. Data Retention

We retain personal and transaction information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

15. Children's Privacy

Our website and services are not intended for independent use by persons under 18 years of age.

We do not knowingly request or intentionally collect personal information from children for the purpose of allowing them to independently make bookings or transactions.

16. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information.

You may also have rights to object to or restrict certain processing activities or to withdraw consent where processing is based on consent.

To submit a privacy-related request, please contact us using the details provided below.

17. Accuracy of Information

Customers are responsible for providing accurate and up-to-date information when making bookings or contacting One Click 2 Trip.

Customers should notify us if information relevant to their booking or account needs to be corrected or updated.

18. Third-Party Websites

Our website or application may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

Customers should review the privacy policies of third-party websites before providing personal information to them.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with the revised "Last Updated" date.

Customers are encouraged to review this page periodically.

20. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

One Click 2 Trip Transportation Services (Estd.)
Email: booking@oneclick2trip.com
Phone: +966 50 533 0607
WhatsApp: +966 50 533 0607
Riyadh, Kingdom of Saudi Arabia