1. How to Cancel a Booking

Customers who wish to cancel a booking should contact One Click 2 Trip as soon as possible using one of our official contact channels.

Cancellation requests may be submitted through:

• Email
• Phone
• WhatsApp
• Customer support
• Available cancellation options within the One Click 2 Trip application

Customers should provide their booking reference, name, contact information, and scheduled pickup date and time when requesting a cancellation.

2. Cancellation More Than 24 Hours Before Pickup

For standard bookings, customers who cancel more than 24 hours before the scheduled pickup time may receive a full refund of the amount paid, provided that the booking is not subject to special or non-refundable conditions.

Any applicable special booking conditions will be displayed or communicated to the customer before payment.

3. Cancellation Within 24 Hours

Cancellations made less than 24 hours before the scheduled pickup time may be subject to a cancellation charge.

The applicable cancellation charge will depend on the booking type, service requirements, vehicle category, and whether operational resources have already been allocated to the booking.

Where applicable, the remaining eligible amount will be refunded to the original payment method.

4. Cancellation After Driver Dispatch

If a customer cancels a booking after the driver has already been dispatched or after the vehicle has arrived at the pickup location, the booking may be considered non-refundable or may be subject to applicable service charges.

Any applicable charge will be determined according to the booking circumstances and service conditions.

5. Customer No-Show

A customer may be considered a no-show if the customer does not appear at the agreed pickup location within the applicable waiting period and cannot be contacted using the information provided with the booking.

No-show bookings may be non-refundable.

Customers are therefore encouraged to contact One Click 2 Trip immediately if they are delayed or unable to locate the driver.

6. Airport Pickups

For airport pickup services, customers should provide accurate flight details where requested.

Flight delays or changes should be communicated to One Click 2 Trip as soon as reasonably possible.

If the customer fails to provide accurate flight information or cannot be reached after the applicable waiting period, the booking may be treated as a no-show and may become non-refundable.

7. Rescheduling

Customers may request to change the date or time of a booking instead of cancelling it.

Rescheduling is subject to vehicle and driver availability and may be subject to additional charges depending on the requested change and the timing of the request.

A rescheduling request should be made as early as possible.

8. Cancellation by One Click 2 Trip

In exceptional circumstances, One Click 2 Trip may need to cancel a confirmed booking due to operational, safety, legal, regulatory, or other circumstances beyond our reasonable control.

Where One Click 2 Trip cancels a confirmed and paid booking and cannot provide a suitable alternative service, the customer may be eligible for a refund in accordance with our Refund Policy.

9. Force Majeure

Cancellation and refund arrangements may be affected by circumstances beyond the reasonable control of One Click 2 Trip, including severe weather, natural disasters, government restrictions, road closures, accidents, security situations, strikes, or other force majeure events.

In such circumstances, we will make reasonable efforts to reschedule the booking or provide another appropriate solution.

10. Special and Non-Refundable Bookings

Certain promotional rates, special bookings, corporate arrangements, long-distance services, events, or other specially arranged transportation services may have different cancellation conditions.

Where special or non-refundable conditions apply, they will be clearly communicated to the customer before the payment is completed.

11. Refunds Following Cancellation

Where a cancellation qualifies for a refund, the approved refund will normally be returned to the original payment method.

Please refer to our Refund Policy for complete information about refund eligibility and processing times.

Approved refunds may take approximately 10 to 45 days to appear in the customer's account, depending on the customer's card-issuing bank and payment processing procedures.

12. Cancellation Confirmation

Customers should retain the cancellation confirmation or other communication confirming that their cancellation request has been received.

A cancellation request should not be considered completed until it has been acknowledged or confirmed by One Click 2 Trip through an available communication channel.

13. Contact Us

For cancellation requests or questions regarding this policy, please contact us:

One Click 2 Trip Transportation Services (Estd.)
Email: booking@oneclick2trip.com
Phone: +966 50 533 0607
WhatsApp: +966 50 533 0607
Riyadh, Kingdom of Saudi Arabia