Refund Policy

A customer may be eligible for a full or partial refund where the booking conditions and applicable cancellation terms allow a refund.

Refund eligibility may depend on factors including the time of cancellation, booking type, vehicle category, service requirements, driver dispatch status, no-show status, and any special conditions communicated before payment.

Not every cancellation will automatically qualify for a refund. Customers should review the applicable cancellation conditions before completing a booking.

For standard bookings, a customer may receive a full refund where the booking is cancelled more than 24 hours before the scheduled pickup time, provided that the booking is not subject to special or non-refundable conditions.

Where a booking qualifies for a full refund, One Click 2 Trip will approve the refundable amount and initiate the refund through the applicable payment processing system.

In certain circumstances, a customer may be entitled to a partial refund rather than a full refund.

This may apply where a cancellation charge, service charge, or other applicable booking charge is deducted from the amount paid.

The refundable amount will not exceed the amount originally paid for the applicable transaction.

Cancellations made less than 24 hours before the scheduled pickup time may be subject to cancellation charges and therefore may qualify only for a partial refund or may be non-refundable, depending on the applicable booking conditions.

Any eligible remaining amount will be refunded in accordance with this Refund Policy and the applicable Cancellation Policy.

If a booking is cancelled after the driver has been dispatched or after the vehicle has arrived at the pickup location, the booking may be non-refundable or subject to applicable service charges.

Where a refund remains applicable, only the eligible refundable amount will be processed.

A booking may be considered a no-show where the customer does not appear at the agreed pickup location within the applicable waiting period and cannot be contacted using the information provided with the booking.

No-show bookings may be non-refundable.

Customers are encouraged to contact One Click 2 Trip as soon as possible if they are delayed or unable to locate the driver.

In exceptional circumstances, One Click 2 Trip may need to cancel a confirmed booking due to operational, safety, legal, regulatory, force majeure, or other circumstances beyond our reasonable control.

Where One Click 2 Trip cancels a confirmed and paid booking and cannot provide a suitable alternative service, the customer may be eligible for a refund of the applicable amount paid.

Where an alternative service is accepted by the customer, the applicable refund arrangement may differ depending on the agreed alternative service.

Certain promotional rates, special bookings, corporate arrangements, long-distance services, events, or specially arranged transportation services may have different refund conditions.

Where a booking is subject to special or non-refundable conditions, those conditions will be communicated or displayed to the customer before payment is completed.

Where such conditions apply, the customer may not be entitled to a full or partial refund except where otherwise required by the applicable booking terms or law.

Approved refunds will be credited to the original payment method used for the transaction.

Refunds will not normally be transferred to a different card, personal account, cash recipient, or alternative payment method.

The refund amount will be processed in accordance with the eligible refundable amount for the original transaction.

Once a refund has been approved and initiated, it may take approximately 10 to 45 days to appear in the customer's account.

The actual time required for the refund to appear may vary depending on the customer's card-issuing bank, payment processor, card network, and other banking or payment-processing procedures.

One Click 2 Trip cannot guarantee the exact date on which a bank or card issuer will credit the refunded amount to the customer's account.

Where a refund request requires verification, the customer may be asked to provide relevant booking information, including the booking reference, customer name, contact information, scheduled pickup date and time, and other information reasonably required to identify the transaction.

Customers should provide accurate information so that the booking and payment can be verified without unnecessary delay.

Refunds are processed against the applicable original payment transaction and are subject to the transaction status and applicable payment-processing procedures.

Where a refund is approved, One Click 2 Trip will process the eligible refund amount through the applicable payment gateway and payment processing system.

A refund will not exceed the amount originally paid for the applicable transaction.

Customers may request to reschedule a booking instead of cancelling it. Rescheduling is subject to vehicle and driver availability and may be subject to additional charges.

If a rescheduled booking is subsequently cancelled, the refund eligibility will be determined according to the applicable booking and cancellation conditions.

Refund arrangements may be affected by circumstances beyond the reasonable control of One Click 2 Trip, including severe weather, natural disasters, government restrictions, road closures, accidents, security situations, strikes, or other force majeure events.

In such circumstances, One Click 2 Trip will make reasonable efforts to provide an appropriate solution, which may include rescheduling, an alternative service, or a refund where applicable.

Customers should retain any refund confirmation, email, message, or other communication issued by One Click 2 Trip confirming that a refund has been approved or processed.

A refund should be considered processed by One Click 2 Trip once the applicable refund transaction has been successfully submitted through the relevant payment processing system.