Delete Account & Data

1. Delete Your Account in the App

Open the OC2T app and go to:

You will be asked to confirm. Deletion then happens immediately, with no waiting period and no further step. You are signed out, and you will not be able to sign in again with that account.

2. What Is Deleted

When your account is successfully deleted, the following information is deleted:

• Your login: Your email address and phone number can no longer sign in.
• Your profile details: Name, email address, phone number and profile photo.
• Saved places: Addresses you saved, such as home and office.
• Saved cards: Any stored payment method reference.
• Notifications and devices: Your notification history and the push notification token for every device you signed in on.
• Messages and calls: Your in-app chat messages, voice messages, call records and support conversations.
• Other passengers' details: Names and phone numbers you entered for other passengers on your trips.

3. What We Have to Keep, and Why

Invoices, payment records and the trip details they bill are kept. Saudi tax and accounting law requires a business to keep its financial records for a set period, and an invoice that has been issued cannot be deleted.

Instead, we detach them from you. Your name, email address and phone number are removed from the customer record those invoices point to, so the accounting record stays complete for audit but no longer identifies you.

4. When Deletion Is Not Available Immediately

The app will tell you if:

• You have a trip in progress: This means a booking that is confirmed, assigned or under way. Let it finish, or cancel it first.
• You have an unpaid invoice: Settle it first.
• You are a chauffeur or a member of staff: These accounts are created and closed by OC2T. Contact us and we will close it for you.

5. If You Cannot Sign In

If you have lost access to your account, ask us to delete it for you.

Email booking@oneclick2trip.com from the email address on the account, or message us on WhatsApp at +966 50 533 0607, and tell us the phone number or email address you booked with.

We check that the request comes from the account holder before acting on it, and we complete verified requests within 30 days.

6. More Information

Our Privacy Policy explains everything we collect, who processes it for us and how long we keep it.